Booking system for clinics in Colombia
Bookza answers your patients on WhatsApp, offers the open slot with the practitioner they asked for and reminds them of the session. You keep seeing patients without interruptions.
In Colombia private nutrition, psychology and physiotherapy visits grew as a way around EPS waiting times and authorisations, and patients paying out of pocket expect an appointment within days. Many practitioners rent a room by the hour in centres in Bogotá, Medellín or Cali, or mix in-person work with teleconsultation, which stuck firmly after the pandemic. The person answering WhatsApp is almost always the practitioner, between patients.
- Patients arrive worn out from waiting on an authorisation, and without a fast reply they find another private practice the same day.
- You mix in-person and virtual visits in the same week and end up booking the same slot twice across two separate schedules.
The receptionist picks up the phone while the practitioner is mid-session, and on days without a receptionist messages sit unanswered until the evening.
A first consultation takes twice as long as a follow-up, yet it gets booked the same way and pushes the whole day out of place.
Patients on a multi-session treatment drift away between visits because nobody books the next one before they walk out.
Built for your industry
First consultations and follow-ups with real durations
Set each appointment type with its own duration and price. If a first consultation runs 60 minutes and a follow-up 30, the schedule blocks exactly that and stops running late.
A WhatsApp line that answers while you are with a patient
The AI agent handles questions about availability and books the slot on its own, right away. Nobody has to interrupt a session or return calls between patients.
Fewer missed sessions in long treatments
The automatic WhatsApp reminder before each session cuts no-shows by up to 60%. In a multi-session treatment, every gap avoided means continuity for the patient and revenue for the clinic.
One schedule per practitioner, all in one place
Nutrition, physiotherapy and psychology sit in the same dashboard, each with their own days and hours. The patient's contact record is right there when you need to call or reschedule, instead of buried in three notebooks.
Everything you can book
Bookza works nationwide. These are some of the areas with the highest density of service businesses: Bogotá, Medellín, Cali, Barranquilla, Cartagena.
Your clients pay you the way they always have: Nequi, Daviplata, bank transfer, debit card, cash.
“I used to write appointments down between patients and something always slipped through. Now they book themselves through the link, and with the reminders hardly anyone misses a follow-up.”
Frequently asked questions
- I see patients in person and also do teleconsultation. Can both formats live in one schedule?
- Yes. In-person and online are two separate services, each with its own duration and price, but they share one schedule: if your 4pm block is taken, it shows as busy for both. The patient picks the format when booking and the WhatsApp reminder goes out with that detail included.
- Can I separate a first consultation from a follow-up visit?
- Yes. They are two different services, each with its own duration and price. The patient picks the one they need when booking and the system blocks the real time that appointment takes, so you are not fixing the schedule afterwards.
- We are several practitioners from different disciplines in one clinic. Does it work?
- Yes. Each practitioner has their own schedule, services and working days inside the same account. The booking link only shows each one's real availability, so two appointments never land in the same room at the same time.
- Does Bookza store clinical information about my patients?
- No. Bookza is a scheduling tool: it keeps the patient's contact record and the history of booked appointments, nothing more. It is not a clinical record system and does not replace whatever software you use for that.
- Does Bookza work with Colombian mobile numbers?
- Yes. The agent replies and sends reminders over WhatsApp to any Colombian mobile: the +57 country code and the ten digits starting with 3. It is the same channel your clients already use.
- How is the subscription paid from Colombia?
- The subscription is billed in US dollars and paid by card from the dashboard, with no contract and no paperwork. You start with a 7-day free trial, no card required, from USD 19 a month.
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