Privacy Policy – Bookza AI
Effective Date: September 25, 2026
Bookza SAS, identified with RUT 220571740011 ("we," "our," "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including our WhatsApp AI agent, booking management platform, and related features (the "Services").
1. Information We Collect
We may collect the following types of information:
Business Information
Company name, business details, and contact information provided during registration.
User Information
Name, phone number, and other details that you or your clients provide when interacting with the AI agent via WhatsApp or when using the dashboard.
Booking & Transaction Data
Information about reservations, scheduling, and service preferences.
Technical Data
Log files, browser type, and cookies to ensure platform functionality and security.
Usage & Analytics Data
When you visit our website or use the dashboard, we record how you interact with them: pages visited, clicks, scrolling, errors, and the sign-up and payment steps. We may also record sessions (a replay of what is shown on screen) to find where the platform is hard to use. In those recordings, anything typed into forms is always hidden, and inside the dashboard all on-screen text is hidden too, so your clients' data is not recorded. For this we use cookies and similar technologies from the analytics providers listed in section 3.
2. How We Use Your Information
We use the collected information to:
- Provide and improve our Services.
- Understand how the website and the platform are used in order to improve them, and measure the results of our advertising campaigns.
- Manage bookings and reminders.
- Personalize the AI agent's interactions with clients.
- Communicate with you about your account, updates, or technical issues.
- Ensure the security and integrity of our platform.
- Comply with legal and regulatory obligations.
3. Data Sharing
We do not sell or rent your personal data. We may share your information only in the following cases:
- Service Providers: With trusted third-party providers who support our Services (e.g., hosting, messaging APIs).
- Analytics & Advertising: With Google Analytics and Google Ads (Google LLC), the Meta Pixel and Meta Conversions API (Meta Platforms, Inc.), and PostHog (PostHog, Inc., with servers in the United States), which process usage data on our behalf to measure campaigns, analyze how the platform is used, and record sessions as described in section 1.
- Legal Compliance: If required by law, regulation, or legal request.
- Business Transfers: In case of a merger, acquisition, or sale of company assets.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Services. When no longer required, we securely delete or anonymize the data.
5. Data Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Request data portability.
- Withdraw consent at any time (without affecting prior lawful processing).
You can exercise these rights by contacting us at support@bookza.ai
7. Children's Privacy
Our Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal data from children.
8. International Data Transfers
As we may use service providers located outside your country, your data may be transferred and processed internationally. We ensure such transfers comply with applicable data protection laws.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on our website, with the updated date shown at the top.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📍 Bookza SAS – RUT 220571740011